Privacy Policy

Last updated: February 11, 2026

1. Introduction

BookedUp ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information.

2. Information We Collect

We collect the following types of information:

Account Information

  • Name and contact information
  • Business name and address
  • Email address and phone number
  • Payment information (processed securely by Stripe)

Call Data

  • Phone numbers of callers
  • Call recordings and transcripts
  • Lead information collected during calls
  • Appointment details

Usage Data

  • Log data and device information
  • IP addresses
  • Browser type and settings
  • How you interact with our Service

3. How We Use Your Information

We use your information to:

  • Provide and improve our Service
  • Process calls and deliver notifications
  • Send appointment confirmations to your customers
  • Process payments and manage subscriptions
  • Communicate with you about your account
  • Analyze usage to improve our AI and features
  • Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share information with:

  • Service Providers: Third parties that help us operate the Service (e.g., Twilio for calls, Stripe for payments, cloud hosting providers)
  • Your Customers: When we send appointment confirmations or follow-up messages on your behalf
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission or storage is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Call recordings are retained for 90 days by default, though you can request deletion at any time. After account closure, we may retain certain information as required by law.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your information
  • Object to or restrict processing
  • Data portability
  • Withdraw consent

To exercise these rights, contact us at privacy@getbookedup.ai

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and for marketing purposes. You can control cookies through your browser settings.

9. Third-Party Services

Our Service integrates with third-party services (Twilio, Stripe, Google, etc.) that have their own privacy policies. We encourage you to review their policies.

10. Children's Privacy

The Service is not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us.

11. California Privacy Rights

California residents have additional rights under the CCPA, including the right to know what information we collect and to opt out of the sale of personal information (which we do not do). Contact us to exercise these rights.

12. International Transfers

Your information may be transferred to and processed in the United States or other countries. We ensure appropriate safeguards are in place for such transfers.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance.

14. Contact Us

Questions or concerns about this Privacy Policy? Contact us at:

Email: privacy@getbookedup.ai