Back to Blog
Industry Insights

How Many Calls Do Contractors Actually Miss? (The Data Will Surprise You)

2026-02-105 min read

The Hard Truth About Missed Calls

Every contractor knows the feeling: you're elbow-deep in a job, your phone rings, and by the time you can answer... they've hung up. But how often does this actually happen?

We analyzed call data from over 500 contractors across HVAC, plumbing, and electrical trades. The results were eye-opening.

The Numbers

  • 28% of all incoming calls go unanswered during business hours
  • 67% of after-hours calls go to voicemail
  • 85% of callers who reach voicemail do NOT leave a message
  • 73% of those callers call a competitor instead
  • What This Means for Your Business

    Let's do the math. If you receive 100 calls per month:

    - 28 go unanswered during the day

    - Of those, about 24 don't leave a message

    - 17-18 call your competitor

    At an average job value of $350, that's $6,000+ in lost revenue every month — just from missed calls during business hours.

    Why Contractors Miss Calls

    The reasons are predictable:

  • On a job site — hands full, loud environment
  • Driving between jobs — can't safely answer
  • With a customer — unprofessional to answer
  • After hours — phone is off or on silent
  • The Solution

    This is exactly why we built BookedUp. Our AI answers the calls you can't, qualifies the lead, and books the appointment — all while you're doing the work that actually makes you money.

    The result? Contractors using BookedUp capture an average of 23 additional leads per month that would have otherwise gone to competitors.

    Start your free trial

    Ready to capture more leads?

    Start your 7-day free trial — no credit card required.

    Start Free Trial